By requesting our services and leaving a dog in our care, you agree to the below terms. 

It is your responsibility to disclose any history that may affect our ability to safely care for your dog, including but not limited to bite history, fear, phobias, likes and dislikes, medical history and past incidents including but not limited to reactivity to dogs, persons or things, as well as anxiety in vehicles, agression or a history of running off.

Failure to accurately disclose any of this information or keep us updated of incidents will invalidate any right to hold us responsible for any incident that could have been avoided with this information.

Scope of Service

Group walks include a minimum of 1 hr in the park, commute time is not included in the walk time.

Your dog will be collected, transported safely (if needed) and walked for the duration specified, then returned to your home and left in the room of your choice. Dogs will be towelled off if the towel is left by the door, but may not be 100% clean. If no safe space is provided and no instructions were given where to leave the dog, we will not accept responsibility for damage, including but not limited to, laundry bills. Food and water can be topped up on your request when we return the dog.

Pick-up and drop-off of the dog is included in our catchment area. Transporting dogs from or to other locations may incur an extra fee. 

Collection and drop-off time windows are approximate and may be affected by traffic/roadworks or other influences outside our control.

Dog sitting includes 3 walks a day, play and exercise on walks and cuddles at home.

Where a dog sitting booking extends beyond 24 hours but does not include the following night, a full day fee will be applied

If you book dog sitting, we tend not to leave dogs for more than three hours, but if your dog has difficulty sleeping or being left alone and thus requires 24-hour supervision, additional fees may apply, so please be sure to disclose this information before booking.

You agree to provide all items necessary for the dog to be adequately cared for in your absence.

Responsibilities

The dog owner is solely responsible for any and all harm or damage caused by their dog while it is under our care, and agrees to indemnify us in full against any liability arising from such harm or damage to third parties.

By booking our service you confirm that your dog is in good health, up to date on all legally required vaccines as well as kennel cough and had an appropriate de-wormers and flea treatment. You will be required to present a proof of these documents. We do not accept any responsibility for any health issues that arise with an unvaccinated dog and you may be held responsible for the welfare of any dogs that your unvaccinated dog has come into contact with.

The owner is responsible for the full cost of treatment of any injuries or illness that their dog receives while under our care, together with any associated costs e.g. call-out charges. You authorise us to seek such veterinary advice or treatment as we deem necessary; where possible this will be carried out by your usual vet, but this cannot be guaranteed (e.g. in an emergency) and you accept that we may at our discretion use any registered vet. You agree to pay all such costs immediately. 

You agree that if your dog contracts a contagious disease whilst in our care, you will not hold us responsible. 

We can be responsible for any injury or illness your animal gets whilst it is in our care, provided the injury or illness arises from an accident that can be proved as a direct result of our negligent actions.

Our responsibility is limited to that recoverable under our insurance policy (policy wording available upon request).

You agree that we are not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with your dog.

We will take every care to prevent a dog from eating anything unwanted, However, we will not take responsibility for any costs and damages if they do.

Dog’s Behaviour, Safety and Legal Requirements

Owners need to meet the legal obligations of providing an identity tag and a collar, and maintaining regular vaccinations. We must be advised upon any behaviour, allergy, control or aggression problems. Owners are fully responsible for any damage or injury caused by their pet to property or a third party such as animal or human.

We reserve the right to refuse admission to any dog deemed in our discretion to be, or have the potential to be, dangerous or disruptive.

For reactive dogs, those with behaviour issues, dogs that have bitten before or we may be concerned they might, we will need a behaviour consultation before allowing them on our walks. 

We reserve the right to use a muzzle as we deem appropriate for dogs in our care.
1:1 walks may be required for reactive dogs.

We will only let dogs off the lead only when we receive an off the lead consent from you in writing. Off-lead walking will remain at our discretion. 

During normal dog play, dogs may sustain injuries, and whilst dog play is monitored, scratches, punctures, torn ligaments and other injuries may occur despite supervision. 

Bitches in season cannot be taken on group walks. A toilet break or an individual walk may be available instead.

If you would like us to administer any medication to your dog, we can only do it if you provide written approval from your vet.

Weather

We walk dogs in all weather conditions. 

During periods of severe weather walks may be cancelled or rearranged, or we may offer a toilet break instead. In such circumstances, the fee will not be refunded as the weather is something out of our control.

Emergency Care

If your dog requires medical attention, we will do everything possible to contact you and obtain the right treatment for your dog in a timely manner. In the event that we were unable to reach you, we may take medical decisions on your behalf for the care of your dog. 

We will seek veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by your usual/preferred vet, but this cannot be guaranteed in an emergency. You accept that we may at our discretion use any registered veterinary surgeon. Any charges incurred by these decisions would be covered by the dog owner. 

Cancellation Policy 

Dog walking: cancellation notification is required at least 24 hours prior to the service. Notice shorter than 24 hours will incur a full fee. If we arrive to collect your dog and your dog is not available, a full fee will be applied. 

Dog sitting: cancellations must be made at least 7 days in advance. For cancellations less than 7 days in advance a booking deposit will not be refunded.

Refunds

Eligible refunds will be processed within 30 days.

Termination

Either party may terminate this agreement giving a minimum 2-week’s notice in writing.

We reserve the right to cancel our agreement with immediate effect in the following circumstances: unexpected aggressive behaviour from the dog; lack of payment or late payment.

Other Terms

You consent to your dog being photographed, videotaped, and/or used in any media or advertising by us without prior approval. You agree we owe you no remuneration of any kind for the usage of your dog’s image. All images remain our property. If you wish to opt out of this, you need to notify us in writing. 

For home visits and dog sitting at your home you are responsible to the carer’s parking. Additional parking charges may be added to your invoice. 

We reserve the right to amend these terms and conditions from time to time.

Thank you for trusting us with your dog and choosing our service.