Privacy Policy

Privacy Policy Overview

This Privacy Policy describes what information is collected from you by The Cuddlers Dog Walking and how it is used. The term “you” (“user”, “visitor”, “customer”) refers to anyone who uses, visits and/or views this website.
The privacy of our customers is important to us. The Cuddlers (“I”, “we”, “us”, “company”) is committed to protecting our users’ privacy. It is our policy to respect the privacy of private communication and we comply with the GDPR policy. We do not sell your personal information to third parties.

By visiting or using thecuddlers.net website, you accept and agree to be bound by this Privacy Policy. Your continued use of the thecuddlers.net website after posting of any changes to the Privacy Policy constitutes your acceptance of those changes and updates. You should stop using this website if you do not wish to be bound by our Privacy Policy.

The information you provide to us will be held for thecuddlers.net on the servers based in the UK, and, except as explained below, we will not transfer it or authorise its transfer, outside the UK.
We may collect information about our users. We can enter into commercial arrangements, including the sale of advertising space. The Cuddlers will always follow the UK Data Protection Legislation.
This Privacy Policy only relates to the thecuddlers.net website and does not cover your use of the Internet outside of this website.

Types of Data We May Collect

We keep personal data collection and storage at a minimum. The Cuddlers may collect and use the following personal (and non-personal) data:
Customer name and surname
Address
Email address
Phone number
Registration and payment information
Subscription history (folder or package, start and end or renewal date)

We receive a copy of some of the above information as security and transaction confirmation from online payment providers when you purchase a paid product or service from us.
Information about you is collected when you register on the thecuddlers.net website, download files from this website, place an order, subscribe to a newsletter, contact us, use the search feature on this website, provide comments or other feedback, fill out a form, use live chat or enter any other information on this website to communicate with us. From time to time, we may also collect information that you submit when you participate in online surveys on our website.

Your personal information may be used to personalise your user experience, improve this site, provide customer service support, efficiently process your requests or transactions, tailor adverts to you, obtain reviews of services or products, present offers to you, promotions and to follow up with you through correspondence (email, live chat, or phone).

We may also use your personal data to provide you with offers and promotions from our partners and/or affiliate programmes in which we participate, while receiving commission without any additional cost to you.

Google Analytics, which we use, collects information about your location, browsing history, the pages you visit, devices used to access the thecuddlers.net website, traffic patterns, and other general patterns related to your use of the website. The information about your use of thecuddlers.net is not stored alongside your personal data and will only be used on an anonymous, aggregated basis. However, we may use or process your personal data in combination with the files downloaded. This information is used to analyse website statistics related to user behaviour and interests, to improve our service and your website user experience, to further enhance our products and services offered to you as well as and to send you alerts about updates to content.

We collect only the information that is reasonably necessary to provide goods or services to you. We will not require you to provide consent for any unnecessary processing as a condition to use our service.

Cookies

The thecuddlers.net website may use cookies to facilitate your use of the platform. Cookies are files with small amounts of data including an anonymous unique identifier that a website sends to your computer when you are viewing the website. thecuddlers.net, just like other websites, uses cookies to automatically collect and store information about our users including, but not limited to your IP, geographic location, language and other preferences, date and time of visits. We may record user-specific information such as what pages they access or visit to ensure that users are not repeatedly sent the same banner ads, to customise website content depending on visitors’ web browser type or other information that the user sends. Such data is anonymised and not personally identifiable. We may use cookies for various reasons such as optimising and personalising your browsing experience, our website analytics, serving ads based on your interests. Cookies may also be used by some third-party services, including Google Analytics and affiliate marketing providers.

We uses third-party ads on our website to support our site. Some of the advertisers we work with may use technology such as cookies and web beacons when they advertise on this website. This information may be used for geo-targeting purposes or showing certain ads based on specific sites visited.

Users may, at any time, block the setting of cookies by the thecuddlers.net website, by setting the internet browser preferences and permanently denying the setting of cookies. Also, already set cookies may be deleted at any time through a web browser or other software. However, if you deactivate the cookies in your web browser, not all functions of our website may be entirely usable.

Comments and Social Media

Social media accounts and sharing options are available on the thecuddlers.net website. Social media sites (Facebook, Instagram, Twitter, Pinterest, LinkedIn, YouTube, etc.) can track your personal information. Should you choose to interact with us on social media, please note that you will be voluntarily disclosing your personal information, which becomes no longer private. Your details become public information and can be collected and/or used by others. We have no control over and accept no responsibility for the use, storage or dissemination of such publicly disclosed personal data by you. Any interactions through comments or social media with us do not subject us to any kind of liability related to the misuse of your personal data by others.

Use Of Personal Data Related to the Use of This Website

We may use your personal data for the following purposes:
Providing and managing your account and/or subscription(s)
Supplying you with information and content either through the thecuddlers.net website or by email. You can control your email preferences and can opt out of our newsletters and mailing lists at any time. We never spam and always aim to ensure that our emails are genuinely useful to the recipients.
Communicating with you including responding to emails from you.

Our processing of users’ personal data is in our legitimate interests and is necessary to provide the service to our users and to continually improve it.
Our use of your personal data is limited to that which is reasonably required to provide our service to you and to implement improvements to that service which benefit both us and you. We will not use personal data for reasons not stated in our Privacy Policy. We never use personal information in an excessive manner that is disproportionate to our aims of providing and improving our service.
In addition, when you purchase a subscription from us, your personal data is necessary for the formation of the contract between you and us and the purchased service delivery.

Data Protection Act Compliance

We comply with the Data Protection Act by taking the following steps:
We process personal data fairly and lawfully
Personal data is obtained only for one or more specified and lawful purpose
Personal data should be adequate, relevant and its collection should not excessive
We strive to keep personal data accurate and where necessary, up to date
Personal data is not kept for longer than it is necessary for that purpose it was collected
Processing of personal data is in accordance with the rights of data subjects under the Data Protection Act
Personal data is to be kept secure i.e. protected by an appropriate degree of security
Personal data will not be transferred to a country or territory outside the EEA, unless that country or territory ensures an adequate level of data protection.

Personal Data Storage and Transfers

Your personal data is retained until you ask us to delete it or until we no longer need it. You can delete your user account anytime. The download history may be retained indefinitely, however when an account is deleted, this information cannot be used to identify individuals. Deleted accounts cannot be reactivated.
We can also retain records of subscriptions and transactions for accounting purposes. Personal data sent by emails to us will be stored for as long as we reasonably require it. Questions relating to our content along with our answers to those questions may be retained, unless you ask us not to, in order to respond to similar future queries, whether from you or from other users. We can also retain certain communications to aid in the conduct of potential future legal claims.

We may store any information you choose to provide to us until the earlier of:
You ask us to delete your information by sending a request to . Please note that this may result in you no longer being able to access paid or free content previously provided to you.
Your data is no longer needed, is too costly to store it or your information becomes outdated.
We discontinue offering our services.

We store your personal data in the UK.
The thecuddlers.net website may check visitor comments through an automated spam detection service.
Certain personal data will be made accessible to our third-party IT contractor compliant with the EU-US Privacy Shield Principles and the Swiss-U.S. Privacy Shield Principles. Therefore additional steps have been taken to ensure that the users’ personal data will be treated just as securely and safely as it would be in the UK and under the GDPR.

Disclosure of Your Information

We do not sell or disclose your personal information to third parties without your consent.

We may disclose your information to our trusted third parties that work with us such as the above-mentioned website hosting partner, email marketing service provider, payment processing provider or other service providers that assist in the operation of our service, and any other affiliates or subsidiaries we rely upon to provide you products and services offered here.
In exceptional circumstances we may disclose your information to comply with law related to copyright infringement lawsuits or any other legal claims related to the thecuddlers.net website.

We may also disclose your information to our successor and/or acquiring party in the event of a merger, acquisition, restructuring, dissolution or partial sale of the company in the future. Your personal information may be transferred to the acquiring party in accordance with this Privacy Policy.

Your Rights As a Data Subject

You have the following rights under the GDPR which we will strive to uphold:
The right to receive information about our collection and use of your personal data as described in this Privacy Policy.
The right to access your personal data
The right to have your personal details rectified if any of your personal data held by us is inaccurate or incomplete.
The right to be forgotten. You can exercise this right either by clicking the ‘unsubscribe’ button or deleting your account. Please note that if you delete your account, it will be deleted immediately alongside your account information, and if you have an active subscription, the subscription will be cancelled. In such a case refunds are not available. If you wish to ensure that we delete data such as accounting data or emails from you, please contact us in writing.
The right to object or restrict our processing of your personal data for specific purposes. You can set and change your email preferences at any time. You can opt out of our newsletters and mailing lists and. For active subscriptions, email alerts are an integral part of the service.
The right to data portability. You can ask us for a copy of your personal data. Please note, however, that this right applies only if you have provided personal data to us directly, we are using it with your consent or for delivery of a contract, and your personal information is processed using automated means.
Rights relating to automated decision-making and profiling.

More information about your rights can be obtained from the ICO. You also have the right to file a complaint with the Information Commissioner’s Office if you feel that your rights have been breached.

How Can You Access Your Personal Data?

If you wish to make a data subject access request, please do so in writing, using the email address shown below, clearly marking your correspondence as a subject access request. We will respond to your subject access query within one month of receiving it. In the unlikely event that your request is unusually complex, a further two months may be required, however we will keep you informed if this is the case.

Advertising, Embedded Content and Third Party Links

Thecuddlers.net may use third-party advertising providers, embedded content or third-party links to serve content and advertisements when you visit our website, which may use cookies. When you click on a third-party link and leave the thecuddlers.net website, you are no longer bound by our Privacy Policy or Terms and Conditions.
The thecuddlers.net website may include embedded content such as videos, images, articles, advertisements etc. Embedded content from external websites behaves in the same way as if you have visited that external site. External websites may collect information about you, they may use additional third-party tracking, cookies, as well as analyse your interaction with that embedded content. This includes tracing your interaction with the embedded content if you have an account with them and are logged in to that website.

Email Marketing

On thecuddlers.net you have the option to subscribe to our email list. By opting in, you agree to receive newsletters, updates, messages, promotional materials and any other content related to the thecuddlers.net website. When you send an email, your message together with your email address and responses are saved for communication purposes with you. This information is kept confidential. You can unsubscribe from our mailing list at any time by clicking “unsubscribe” at the bottom of the email we send to you.

As for third-party websites, please contact them directly to opt-out from their communications.
All newsletters we send may contain tracking pixels to allow an analysis of the success of online marketing campaigns. This may show if and when you open an email and which links within the email you click. Also, this allows us to adapt the content of future newsletters to suit the interests of our users. This behaviour is not shared with third parties.

Data Security

Your personal data security is important to us. We strive to comply with industry standards to protect your personal information provided to us voluntarily or automatically. However, please note that no method of internet data transfer is 100% secure, therefore we are unable to guarantee the absolute security of your data.

When you make a credit card purchase or purchase through any other means on the thecuddlers.net website, you will be directed to a third-party payment processing facility to complete the transaction. Any information you provide during the checkout process is not stored on this website but provided to the third-party vendor that completes the transaction.

By using the thecuddlers.net website, you agree to hold us harmless for any security breach and for any unauthorised use of your personal information by third parties. You also agree that we have no responsibility for any disclosure of your personal data through our website without our knowledge or consent.

How To Contact Us

For any questions or comments regarding the Privacy Policy, to us about anything to do with your personal data or data protection, including to make a subject access request, please email us at:

Changes To the Privacy Policy

We may occasionally change our Privacy Policy. This may happen for example, when the law changes, or if we change our operations in a way that affects personal data protection. You are responsible for visiting this page periodically to check for any updates to this policy. Any updates to this Privacy Policy will be effective upon publishing of the new terms. Your continued use of this website after the posting of any updates constitutes your acceptance of the modified Privacy Policy.